Welcome to 89bet app. We believe every user has full ownership over their personal data. This Privacy Policy is a legal document that explains how 89bet app collects, stores, and uses your data.
This Privacy Policy automatically applies whenever you browse the 89bet app website, create an account, or use any of our services. Please read it carefully before using the site.
Our Privacy Policy has been prepared in accordance with international data protection standards, particularly the GDPR (General Data Protection Regulation), to ensure complete clarity for our users.
If any significant changes are made to this policy, you will be notified in advance via email or through the platform. The date of the latest update will always be shown at the top of this page.
02
What Information We Collect
89bet app only collects information that is necessary to deliver the platform's services properly. No unnecessary or excessive data is collected.
| Type of information |
Example |
Requirements |
| Identity information |
Name, date of birth, nationality |
Mandatory |
| Contact Information |
Email, phone number |
Mandatory |
| KYC Documents |
NID, Passport, Driving License |
Required for withdrawals |
| Financial Information |
Mobile Banking/Nagad number, transaction history |
Mandatory |
| Device information |
IP address, browser, OS |
Automatic |
| Gaming information |
Betting history, win and loss records |
Automatic |
| Cookie information |
Session data, preference settings |
Optional |
We never store your password in plain text. Passwords are always encrypted using industry-standard hashing technology (bcrypt).
03
How information is collected
89bet app collects your information through several methods. Each method is transparent and based on your consent.
- Direct Registration — Information you provide when creating an account
- KYC Verification Process — When uploading proof of identity and address
- Payment transactions — Automatically during deposits and withdrawals
- Website Browsing — Via cookies and tracking pixels
- Customer Support — Hours available via live chat or email
- Third-party verification — From authorized service providers for identity verification
89bet app will never ask for your password, OTP, or banking details via phone call or SMS. Any such request should be treated as fraudulent.
04
How your information is used
89bet app uses collected data solely for specific, legitimate purposes. Your personal information is never misused.
- For account registration and identity verification
- To process deposits, withdrawals, and other financial transactions
- To send bonuses, promotions, and personalized offers (subject to your consent)
- To prevent fraud, money laundering, and illegal activity
- To identify and resolve technical issues on the platform
- To improve customer support services
- To fulfill legal obligations and meet regulatory requirements
- To analyze user behavior and ensure responsible gaming
You can unsubscribe from marketing emails at any time by contacting the support team. However, transaction and security-related notifications cannot be turned off.
89bet app never sells your personal information to third parties. In specific circumstances, limited data may be shared with trusted partners.
- Payment processor — Payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions
- Identity verification service — Authorized verification agencies for completing the KYC process
- Game Provider — Licensed software providers for a fair gaming experience
- Legal Authorities — Government agencies acting under a court order or legal obligation
- Audit Agency — Independent third parties who verify the fairness of the platform
All our third-party partners operate under strict non-disclosure agreements (NDAs). They are not permitted to use your information for their own purposes.
89bet app uses cookies to enhance your browsing experience and ensure the site functions properly. A cookie is a small text file stored in your browser.
- Essential cookies — These are essential for maintaining login sessions and security
- Performance cookies — Helps identify which sections of the site are used most
- Functionality cookies — Remembers your language and preference settings
- Analytics Cookies — Used for website traffic and analytics
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.
07
Data security measures
89bet app uses industry-leading technology to keep your data secure. Our security infrastructure is continuously updated and tested.
- All data transfers are encrypted using TLS 1.3 / SSL technology
- Sensitive data in the database is stored with AES-256 encryption
- Two-Factor Authentication (2FA) is available for your account
- Firewall and IDS systems are active to prevent unauthorized server access
- Regular security audits and penetration testing are conducted
- Staff data access is restricted on a least-privilege basis
No organization can guarantee 100% security on the internet. However, 89bet app takes every possible precaution and will promptly notify users of any security incident.
Every registered member of 89bet app holds the following rights regarding their personal information. Contact our support team to exercise any of these rights.
- Right to know — You may request to know what information we hold about you
- Right to Rectification — You can request corrections to inaccurate or outdated information
- Right to erasure — You can request deletion of your data under certain circumstances
- Right to portability — You may request a copy of your data
- Right to restrict processing — You can restrict how your information is used for specific purposes
- Right to Object — You can opt out of marketing communications
All data rights requests are processed within 30 business days. For urgent matters, contact the support team and clearly state the nature of your request.
89bet app retains your data only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
| Type of information |
Retention Period |
| Account & Identity Information |
5 years after account closure |
| Financial transaction records |
7 years after the last transaction |
| KYC Documents |
5 years after account closure |
| Gaming history |
3 years after account closure |
| Customer Support Records |
2 years after last contact |
| Analytics & Cookie Data |
Up to 13 months after collection |
Once the retention period expires, your data is securely and permanently deleted or fully anonymized so that you can no longer be identified in any way.
89bet app strictly prohibits registration and gaming by anyone under 18. Our platform never knowingly collects information from minors.
- Date of birth verification is mandatory at registration
- Age is re-verified during the KYC process
- If a minor's information is detected, the account is immediately suspended
- All collected data is permanently deleted
If you become aware that a minor is using 89bet app, please notify our support team immediately. We will take prompt action.
11
Privacy Policy updates
89bet app reserves the right to update this Privacy Policy in part or in full when necessary. You will be properly notified before any changes take effect.
- General changes take effect with 14 days' advance notice
- Major changes take effect with 30 days' advance notice
- Changes required by legal obligations may take effect immediately
- Previous versions will be available on the site as an archive
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, you may request to close your account.
12
Frequently Asked Questions (FAQ)
No, never. The 89bet app never sells your personal information to third parties. Only limited data required for payment processing, KYC verification, and legal obligations is shared with approved partners — all of whom are bound by strict confidentiality agreements.
Yes, you can request deletion of your data. However, data subject to legal obligations — such as financial records or KYC documents — must be retained for a specified period. All other data will be deleted within 30 business days of your request.
Yes. All payment information on 89bet app is transmitted via TLS encryption and stored using AES-256. We never store full card numbers or passwords.
Disabling essential cookies may cause issues with login and session management. Turning off analytics or marketing cookies will not affect the site's core functionality. You can manage your cookie preferences at any time through your browser settings.
Yes. In the event of a data breach, 89bet app will notify the relevant regulatory authority within 72 hours as required by law, and inform affected users by email as soon as possible.